Customer Testimonials
Tyler did the most outstanding job to help get are of what we needed for the payment and the warranty or the car and making sure of what we needed I do thank him for everything and getting us are new used car
The dealership was clean and welcoming with a nice selection. Everyone was courteous. Financing was very kind. Alexis was kind and thoughtful and made the experience better than expected.
My husband and I loved working with yousef and the team. They were very helpful and friendly. We love out car. Thank you!
Was very pleased to do business with such a wonderful staff and they made me feel super comfortable as this was my first ever purchase of a vehicle. I felt as though Alexis explained all of my options clearly and answered any questions I had very adequately. I had a great experience!
Alexis made the process easy and very transparent will be back to buy another vehicle.
Jason Anderson made the sales process easy and relatively painless. He answered our questions about the vehicle, followed up with us after the sale and acted in a professional manner.
I purchased a 2022 Acura MDX from Ron Wesley and Pierre Mazranny on December 21, 2024. I was informed that the two scratches (paint imperfections) on my used car would be repaired as part of the sale agreement. Since December 21st, I have called almost every day to speak to a representative in the service department to schedule the repair work. On Saturday, January 11th I arrived at the dealership at 7am (one hour from my home) and was told that the repair work had not been approved and was not in the system. In fact, the car I had purchased previously was ...
I visited Acura on a Friday with the intention of purchasing a car and provided a $500 deposit. However, upon reconsidering, I returned the car on Saturday. The dealership requested my presence on Sunday to discuss the matter. When I asked for my deposit back, the owner refused. Despite my history of multiple purchases from them, this was the first instance they denied a refund. On Monday morning, they processed my credit 18 times, which seemed spiteful.
Andrew definitely went above and was one of the best Sales Consultants I have encountered. He provided exceptional service and it shows that he cares about those he helps as well as represents this company well.
This was worst car buying experience of my lifetime. Picked out a car negotiated a price and was sent to lounge waiting to complete paperwork. We were never given a written breakdown of the deal. They came out periodically to try and sell us different extra warranty and packages. This was.supposed to be a certified car and eligible for lower interest rate. We submitted our loan application and the lady kept say we were still waiting on it to come back. We were there a totally of 5 1/2 hour. Finally she submitted the car certified documents to loan company and ...
Great customer service an really try to get you in s vehicle. The team is excellent
Just want to express my satisfaction with Clayton the sales person. I purchased a 2023 Acura MDX. He was very knowledgeable of the vehicle specs- he explained all features and offered me additional help with any questions
They added $4000 worth of fees( services)to the advertised online price, and I don't mean taxes and registration! Pretty shadey, but I guess they gotta pay for a Maclaren somehow!! I will never be back!!!!
I had some questions about a car that was online. They got back to me quickly and answered all of my questions. Thank you for your help.
Andrew was very helpful and our experience was one of our best. We were in an out with a new car in an hour and a half.
Great service and attention. Excellent treatment and very friendly staff. Abdallah specifically was simply amazing.
Everyone was very nice. I will definitely be back in the future for another vehicle.
The dealership was easy to work with. After a few days, we were able to agree on a price. The actual purchase of the vehicle was very seamless.
I have driven an Acura for almost 20 years! This was my first time dealing with Andrew Risko and it was the best experience! Andrew was so consistent with contacting me and keeping me updated until I was ready to make the purchase. He made the purchase process painless! He was very patient in demonstrating the features of the car. I’ll be looking to Andrew when I purchased my next RDX!
I purchased a used car for my daughter. This is the second car I've purchased from Acura of OP using Andrew. He is easy to work with and always communicates which is what I appreciate most!
Stephania Alton is the best. I got a lot of help from her. Thank you for your help.
I couldn't be happier with the exceptional service provided by the sales team at Hanania Acura of Orange Park. They took the time to understand my needs and guided me through the entire process with expertise. Kudos to Mr.Elnasharty, Mr Atallah and even Mr. Malek, for going above and beyond to ensure customer satisfaction.
I just purchased a new TLX and worked with Andrew. He is extremely professional and easy to work with. I also appreciate that he drove the car to my home and we finished the deal there - super convenient! Even after the sale, he’s been readily available and responsive to answer any questions that I have. Any car purchase that I have going forward, I’ll make sure to deal directly with Andrew. It was a very positive experience from start to finish.
I would like to thank Julia Burchfield, Mark Hanania, Mr. Nadi Malek and Bob Damelio. My car purchasing experience at Acura of Orange Park was superior, Julia Berchfield was very attentive, kind and her knowledge of all the vehicle features was top notch. I have never experienced such a relaxed atmosphere during the whole process they even provided me an excellent meal from a Spanish restaurant on the day I signed all my documents. I am looking forward to a great vehicle service experience from the team at Acura of Orange Park.
While the associates at this location are great it is absolutely absurd that there is a 200 fee for JUST a diagnostic to turn lights off. I bring my car to this location to be serviced often and I advised them what was happening and was told that if there was no work ,there would not be a a fee. Well 200 later that was a lie. I'm very disappointed because normally I don't have any issues with this location.
Be sure to watch financing carefully. We were given a price for the car but price was increased on final paperwork. Very sneaky. Won't do business with them in the future.
I have been bringing my car for service since 2015 on a regular basis. This time service was very poor even after making an 8:15am appointment I had to sit for six hrs and left at 2:15pm. They didn’t clean the car, had to send it back still didn’t vacuum the trunk. Service took too long four hrs. just for oil change and fixing rear windshield hose leak. Car washing/sealant took two hrs. still not done properly. Was very disappointed. Have to think twice to bring my car back to your place or not.
Excelente customer, Randy you are a great representative of this dealership ,and what a service should be
Courteous and friendly people. Service advisor even got me a better coupon for Oil Change Service and inspection. Rick Goerz is superb and kept me informed. Wait is not long even with a computer update and car wash. It is the beginning of the new year and Rick made it for a good start of 2023. Thanks.
Alex Cockrell was great. Bought a 2023 MDX from him, very knowledgeable of the car and he made the buying experience easy. Highly recommend Alex Cockrell!!!
Great sale people good price great service vere helpfull in getting intonvh your dream car.
Efficient. Gets customer done in as little time as possible. Brings issues to your attention immediately and provides options for completing necessary work...including scheduling customer for loaner car.
Bachir was very courteous, professional and very knowledgeable. I I highly recommend anyone seeking to purchase a vehicle to go see him at Acura of orange park.
Joshua came right out and received my car sent it back immediately and it only took them an hour change the oil and rotate the tires everything was extremely pleasant
I have purchased several vehicles from them and they've always been very good to me whenever I needed a service or vehicle to drive they've always been very accommodating
TL/DR: ordered car, their sales department messed up order repeatedly, gaslit me for 7 months, then ultimately scammed me when finally talking delivery. They would rather steal your money than earn your business. Review: I ordered an Acura Integra the day Acura opened reservations in March 2022. In the confirmation call the same day I asked directly if the dealership was doing any mandatory add-ons, accessories, or market adjustments of any sort, to which the person honestly replied they typically do but wasn't sure if they were on these orders. 2 days later I got a text back saying they received ...
Great and timely service. The loaner was clean and there was no waiting on either end.
Excellent service and extremely helpful. Everyone we met there was professional and I felt they really wanted my business.
My whole family use this Service Dept.We won't go anywhere else.We have 6 Honda/Acura vehicles serviced here.
Awesome service I’ve been a customer for 20 years. Amazing staff Samuel gets the job done very efficient.
I got exceptional service from the staff and this experience was great and pleasant and I was very impressed with the manager he was very friendly and professional
Had a very wonderful friendly experience today when I brought my car in for oil change tire rotation had a few filters changed and some windshield wiper blades.
Courteous and friendly. Sense of integrity, no pressure or upsell experienced to promote additional unneeded service products.
Very professional. Outstanding customer service. My Advisor Mr. Gage Goodman was tremendous in handling my services
People are very accommodating and very kind. Car was done as promised. Will come back for sure.
Professional, courteous, transparent service. Very pleased with my first visit. Josh is a real pro!
I have been doing business at Acura Of Orange Park since 1985. I have always had a positive relationship with all the personnel who have come and gone at the dealership. The service manager and all the other people who work in service,especially Gage, have a lot of integrity and communicate very well with their customers. I will continue to conduct my business with Acura Of Orange Park as long as the Haninia family owns it.
My salesmen, Bachir, and the rest of the Hanania automotive group from previous years and current have treated me well. My experience from start to finish was smooth and worked with me on getting the right vehicle that I ordered. Glad I met Carley on setting up the process, Bachir for being fantastic salesmen, and Joseph in finance for smooth transaction and crunching the numbers. Highly recommend visiting the Hanania group for automotive purchases.
Very courteous and unusually honest about what was being done to include cost and time
The dealer ship employees are very nice The lobby was very clean. Great customer service.
Service was fast and friendly as always . I was provided with great explanation before the work was done
I had a great experience at Acura at Orange Park! I had gone to a few dealerships and gotten the run around. However, I worked with Andrew at your dealership and he was honest, friendly and persistent at getting us the deal and the exact car I wanted. He also followed up to make sure I was happy and satisfied. Great dealership!!
I was provide speedy and exceptional service. Joshua did a fantastic job of answering my questions and keeping me informed. Job well done…thank you all.
Friendly, timely service , keep me informed for what other repair and maintenance need for my car.
VIP service. Joshua was very friendly, knowledgeable and quick to make things happen. Thanks for everything!
I purchased our MDX in 2006 from your dealership and have had all my maintenance done with your service department which is outstanding in every aspect!! Everyone is always professional and knowledgeable! You have earned my trust and confidence !!!
Quickly and correctly done.. Kept me in the loop as the work was accomplished .. Also went over what would be done in the future
Service team is awesome Always very attentive to my vehicles needs Highly recommend Acura of Orange Park
Don’t do business with this dealer. Steve Soto, Service Manager, is unprofessional and dishonest. He does not respond to e-mails or calls after you make the purchase. You will be treated horribly. Steve is a horrible manager. He’s verbally aggressive and unprofessional. Steve lied to me and had me waiting unnecessarily for months for a part covered under my warranty. He also was verbally aggressive when I asked him about the part and yelled me when I was advocating to be treated with respect and professionalism.
Thank you to Pierre for providing great service and being extremely patient throughout the transaction in the purchase of our vehicle. Much appreciated!
My service was subpar. I brought in my vehicle for an oil change and a possible transmission problem. I was not notified by the Advisor on the status, had to call in and was told that they couldn’t give me a status until the following day. I was asked to come in to perform a test drive ( the technician was very nice) and then told that it would be two hours before they could complete my oil change…. 4 hours later, it was finally complete. The lack of communication by my advisor was unacceptable. I live in Saint Augustine which ...
Dealer tacks on$2,995 to the purchase price for CPO instead of putting it in the price. DECEPTIVE car price on line. Add 2,995 to the purchase price to compare with other dealer, in addition to the $899 dealer fee. Buyer Beware!
The experience was above and beyond! I purchased a 2022 RDX for my wife -Carley Shea responded quickly and kept us informed during the entire transaction. Carley had our vehicle detailed and paperwork printed when we arrived!
Great customer service! Gage delivered on all his vehicle service promises and provided me with a loaner vehicle.
Very flexible and found me a great interest rate. They were very professional and outgoing.
Just came in for my first service on my Acura RDX. Friendly staff here and always ready to assist.
Great staff specially Bachir, Pierre and the General manager Nadi, they treated us like family, we definitely recommend them.
It was a great experience to buy an MDX 2022 type s from Pierre, he made it a true vip sale, and i even met the General Manage Mr Malek he rolled the red carpet for us and made sure the finance went smoothly, they didn’t run my credit with 10 banks like any typical dealership, they really care for there customers and I recommend them always.
Bought my car from here , Carley shey was amazing and very helpful. She's such a professional and knowledgeable manager. She took care of every single detail and made the deal happen. It was joyful working with her.
It was a great experience and they actually did what they said, referencing the price of the vehicle. Very very professional. Kept contact with me without being a Pest. Very knowledgeable about the vehicle I was looking at. Andrew and Carley are world class in what they do in representing their company.
Gage gets customer service. Love how he handles my car needs. Greeting me at the door and walking me to wherever I need to go. With a smile. The Service desk ladies are fun. I asked to speak with the general manager, he came out escorted me to his office with a smile. Ian, wouldn’t take my tip, when I left it in the car and walked away. He found a way to return it saying. “I this you dropped this. “ laughing! Great place. I rate them a 10 with Gage starting the process in past visits.
Awesome and incredible CAR buying experience I had during my 2022 MDX purchase. Stephanie Vosburg from sales team, Hugo Oberti and the team at Acura of Orange Park were very professional, pleasing, well knowledgeable, no pressure, stress to customers. Understanding our needs and helping us with in-depth details and answered all our concerns to pick the right vehicle. Stephanie and Hugo made our experience very memorable and we started spreading our experience and asking our friends and family to visit the dealership and work with Stephanie before making any final decision and you will NOT be disappointed.
Great job, got right on the repair and gave us a loaner car. Everything worked out great
Very friendly environment and staff. Never felt pressured in any way. Very professional at this facility
Felted welcomed like family immediately as we walked thru dealership entrance doors. Pierre was amazing. Didn’t felt rushed to make a purchase and most importantly the salesperson dedicated a lot of time to answer our questions and to make the best deal and offer. Showed us different cars on the inventory with different options to see all the many varieties that Acura has. Big shoutout to Pierre Mazranny, as he didn’t care only to make a sales but to make us feel important and like family. Thanks!
Stephanie is a great rep.made buying a pleasure. Finance rep was great along with the girls in the payment center.
Patient, good assist, good conversation excellent helping, fair meet up, on time answers the phones
We came in and was greeted by friendly staff, great service. We got the vehicle we wanted and I feel like we walked away with a very good deal.
Love my new Acura MDX. Thank you Maxwell Durrance, Awesome Salesman who made it happen!
Love that place and the people… my second car from that place… love my car
Carley Shea is an absolute rock star. We talked with 10 different Acura dealerships and Acura of Orange Park blew them all away with honesty and service. 7 were non-responsive and kind of take it or leave it. 2 were 90s sleezebag tactics. Orange Park was attentive, fast, gave a fair deal, and were honest in dealing with us. The other two dealers we dealt with lied about having to use their financing when we told them our credit union's offer and Carley just went to work and got a better deal to earn the business. We bought the vehicle sight unseen (...
Amazing dealership, and nice people. They are not pushy and always willing to help. I’m feeling like a family there. I will come back again, and highly recommend this dealership!
Stephanie was great she was very knowledgeable on the new MDX thank you and I will be back 😊😊
I was extremely impressed with the staff and ease of purchasing from this dealership. I purchased the vehicle sight unseen and relied heavily on the incredible internet sales manager, Carley Shea. Holloway in the finance department got me an awesome rate and did all paperwork over the internet. It was very smooth. I live over eight hours away from the dealership. The general sales manager, James Pool and salesman, Bachir Atallah opened the dealership early on Sunday so that I could take delivery and make my trip back home. I even received a call from Bachir on Monday to make ...
It's nice to know you can trust a dealership such as Acura of Orange park. They keep their word and give you a great deal. Gabbrielle Kiesel
They don’t want to sell cars, they want to sell extended warranties. I was told “Mr. Hanania won’t let us sell a car without a warranty.” We were cash customers and walked away. They called back the next day and suddenly saw it our way. We bought the vehicle, begrudgingly. I will lobby my friends hard to stay far far away from these guys.
Excellent experience. Thank you Acura of Orange Park for going above and beyond. Andrew was great.
Ask for Stephanie Vosburg, she is the coolest! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’re stuff
I have been with this company for several years. I always go with Andrew Risko as my salesman. He is very knowledgeable and pleasant to deal with, hassle free and makes life less stressful when buying a high end car.
Not the best experience except for my salesman. Others seem like vultures out to get you.
Acura of Orange Park has been the best! Thanks Stephanie!
THE Worst purchase experience i ever encountered in my life. i 've purchased 3 Lexus prior- all are positive experiences, but this time around I figured I would give Acura a try considering it is a luxury option - “I found out the hard way.” The customer service is night and day when comparing the two brands. The acura transaction is a complete mess from start to finish. It has been more than a month and the previous car has not paid off yet. The only positive experience is service- Matt and Ian are very professional in handling my concerns. I ...
Phil was fantastic to work with. Friendly service from everyone I worked with there. Polite and honest. Will recommend to anyone I come to pass with. Hanania Autos is the way to go.
Absolutely horrible experience. Jean was our salesman. He is THE LEASE PERSONABLE PERSON IVE EVER MET. He did not know the answer to any of our questions and provided no explanation to simple questions. While filling out forms, he had no answer and did not give us any of the papers requested. He made us transfer everything to our new car and did not offer to help once. Jean also did not thank us or say goodbye as we were leaving. The worst sales person ever. Finally, while in finance, we were given little to no guideance and when we ...
Andrew and the rest of the staff had the best customer service I’ve ever received! Will definitely come back for all of my automotive needs!
Worked with Thadius also spoke with John. They provided an offer on a 2020 ILX. I received a much better offer from a second dealer. Thadius asked that I share the offer. I did. John had also said to give him the opportunity to match any offer i received. I never heard back from either. Very disappointing and in my opinion unprofessional.
Recently, my husband and I came to your company on a Sunday. It was an hour before closing. We got out of our car and began looking into SUV's. We saw employees inside of the building and no one came out to greet us. We were there for 30 minutes to no avail. Needless to say, we left. I called back to speak with a manager to let them know what happened and was placed on hold for a very long time. The customer service associate was not very courteous. So, my hubby and I went to Keith Pearson Toyota. ...
I’ve had my car almost “2” months and I have still NOT received my tag information. The car had also been in an accident but was not reported to me. The paperwork for repairs was left in car. I have made several calls to the dealership and NOT ONE person has called back. I’ll continue to warm people about this dealership.
Tried to run a scam on me to have me illegally register car out of state. Stay away!!! You do not want to get caught up in these illegal practices! Currently dealing with ongoing investigation from financing company and Florida DMV for these unapproved practices.
This place sucks. Stay away. I’ve been dealing with wrong tires put on my car and them telling me that the right tires are on there. I spent over 1200$ and the tires were the wrong ones. Confirmed by another Acura dealership, which could get the tires fixed that same day since they were in stock at their place. Best part is when the service manager at Acura of orange park Jeff Hart kept saying the correct tires are on the car! So I show him what they other dealership said. He asked who it was like I did not ...