Customer Testimonials
Don’t do it. The finance guy we were working with that told us we were good to go left. The GM Pierre texted my wife threatening to start repo process of the truck. When I confronted him on this he lied said he never said it. I sent him a screenshot of the text he sent her. I talked to the bank today they said a statement from our bank account would have worked, which I emailed to our finance guy on Oct 5 but he never sent it to the bank according to the bank. When I bought the ... Read More DealerRater - Oct 28, 2026
update from m y review for my aunt. UPDATE: My aunt finally received confirmation about her refund, With a text from Nadi (Executive General Manager) to remove this negative review. If this was done with better communication and respect from Jon I would. But people need to know how my aunt was treated.
My aunt was in the process of purchasing a vehicle from Hanania Acura and had an extremely frustrating experience dealing with the sales team and Jon Bittrolff, the sales manager.
After waiting an entire week for a phone call back, she finally decided to take her business elsewhere. Unfortunately, the situation got even worse when she called to request her refund. Instead of receiving clear communication and a straightforward resolution, she was given the runaround. To make matters worse, she still has not received confirmation that her refund is being processed.
This is completely unacceptable. Customers should not have to ... Read More DealerRater - Oct 27, 2026
Very nice facility
Professional staff in the Service Department
Sales people are also professional, however during this visit I felt overwhelmed since they were pushing too much trying to sell me a new car and trade the one I brought in for service due to all lights suddenly appeared on in the dashboard. They showed me one car only and being under pressure I made the decision to trade in the used RDX with technology for the new one they showed me. RDX base model that appears to be a compact car compared with the used one.
Because of the ... Read More DealerRater - Oct 25, 2026
Awesome experience, my salesman Marcus was extremely professional, knowledgeable, and easy to work with. Everything went very smoothly.
The most amazing experience and smooth purchase experience! From start to finish. The service we received was beyond amazing. Highly recommend.
Very happy with experience.salesman sales manager were all professional and courteous . would buy there again
I find the staff at Acura of Orange to always be professional and courteous. It is a pleasure working with them.
Service was great as usual. Edward Jacob was my service provider and he continues to assist me with my car needs. Young man is going places!!
Went for oil change and multipoint inspection. Although it take longer than one of the quick lube places it is well worth the time. Everyone I dealt with was very cordial and professional.
Exceptional customer service experience. My husband and I were very impressed with the level of service that we received.
Friendly service, knowledgeable staff, and listens to my wants and needs then works diligently to meet my needs.
I have been very satisfied with this DEALERSHIP. just bought A 2026 ACURA RDX. which happens to be the second RDX I bought from them. I made the deal on Sunday July 5th. My wife and I had a great experience making the deal, and took only a couple of hours to get it done. THE MANAGER AND SALES PEOPLE WERE ver helpful, showing us different models and New designs, we had planned on getting a 2026 RDX and that's what we got. I would like to thank the sales manager for giving me a great deal, and helping me make ... Read More DealerRater - Aug 9, 2026
Josh Duty is always very helpful and gets me in and out. Thank you a lot.
It was a warm welcome for me and it went smoothly. Roxanne was very informative with the questions I asked and very professional as well. I thank her for helping me through get my new love vehicle. Bashir was also warm and welcoming.
I cannot express how wonderful I feel with the Hanania customer service and repair service. I go to them exclusively and I'm always extremely pleased with the results. Yes, they are more expensive then if I went to a 3rd party repair shop, but I also know I would still not be able to continue driving my MDX with 187,000 miles. Jacob Thrift has always been my service advisor, and he is the best! He walks me through every repair, explains it and works with me in every aspect! He does not talk down to me, especially since I know ... Read More DealerRater - Aug 1, 2026
Was very pleased with my purchase. Latasha was friendly and knowledgeable - made the process very easy. Service manager was very helpful. Overall, it was a great experience.
My service advisor Anderson was very professional and made my drop off visit fast and efficient. He arranged a loaner due to the length of this warranty repair and arranged for a fast and smooth pickup when the vehicle was finished, and he made sure it was washed and looking like new. Excellent service
Fast efficient service as I would expect having purchased several Acura models over decades with this dealership
Very professional and knowledgeable staff, especially Keith who was always willing and able to show us any vehicle that seemed to fit our needs and preferences.
My negative review concerns the service department.
The repair they performed on my vehicle appears to have been a temporary fix rather than a proper diagnosis of the underlying problem. Before authorizing the repair, I specifically asked them to inspect a known failure point while the transfer case was removed, as this issue is common and is currently being investigated by NHTSA (Case DP26-001). The dealership stated that the inspection was performed but refused to document it in writing.
Two months later, I returned with another concern involving the same AWD system. At that point, they wanted to charge ... Read More DealerRater - Jun 11, 2026
Latasha was great to do business with. She made the buying experience great and easy.
STAY FAR AWAY VERY DECEPTIVE WITH PRICE SWITCH BAIT Pulled the typical price switch bait as soon as I was ready to purchase the vehicle. Had the truck that they’ve had for 2+ months listed for a price online and now that I’m ready to purchase the truck they are upping the price by 4k 1GT4UXEY5SF121118 Spoke to them all the numbers were correct then they prepared the documents & emailed the documents to me then call me saying the truck is 4k more DO NOT TRUST THIS DEALERSHIP VERY DECEPTIVE
I am submitting this complaint because my fiancé and I feel we were intentionally misled during the financing process of our first vehicle purchase.
We entered the dealership as first-time buyers and negotiated a deal we believed was within our budget. We made a $4,000 down payment and were careful about staying within a manageable financed amount.
However, during the finance signing process, the dealership changed the structure of the agreement and added thousands of dollars in charges that had not been properly disclosed during negotiations. When we questioned these charges, we were told they were mandatory “bank fees” required because ... Read More DealerRater - May 7, 2026
excellent experience with Joseph Rhaim
Great experience, Marcus Clark is great to work with. Ian in finance is also great! Get your next car here!
DO NOT BUY HERE! We were in the process of purchasing a vehicle from this company from out of state. They informed us that the vehicle had just been shipped to another one of their locations, but said it was still in transit and could be brought back. Based on that, they had us send over personal information including our driver’s licenses and go through a ton of information and details pertaining to the sale, and requested a $1,000 deposit to hold the vehicle. ONLY AFTER taking the deposit, they then told us they were unable to get the vehicle ... Read More DealerRater - Apr 30, 2026
I had an outstanding experience working with Justin at Acura of Orange Park. From start to finish, he was absolutely amazing, truly one of the best car buying experiences I’ve had.
I originally came to the lot looking for something completely different, but the model I wanted had actually been discontinued in 2024. Instead of pushing me toward something random, Justin took the time to get to know me. He said, “I just met you, but I feel like this car will fit you, you’re going to love it.” And he was right! The car he showed me had ... Read More Facebook - Apr 29, 2026
The negotiations were easily done over the phone and the closing was flawless. It was a very pleasant experience.
I am writing this to formally recognize the outstanding service we received from the Finance Director, Bachir Atallah, during our recent purchase of two vehicles.
From start to finish, Bachir demonstrated an exceptional level of professionalism and expertise. Buying two cars at once can be a complex and stressful process, but he made everything seamless and transparent. His attention to detail, patience in explaining our financing options, and genuine care for our needs truly set him apart.
It is rare to find such a high level of dedication and "Excellent Service" in the industry. Bachir’s "Excellent ... Read More DealerRater - Apr 27, 2026
Customer Service is horrible. The worst I have seen at a dealership. Their focus is not on the customer just on getting a sale. Salesman don’t know the features on cars they are trying to sale at all. Just horrible.
So happy with Kate she is very kind and responsive, I'm very happy for everything she does.
We have always experienced exceptional service from the sales department to the service department. We are extremely happy and recommend Acura of Orange Park to our family and friends.
Service was fast. Provided a loaner even though I was not in state. Text and keep me abreast of my vehicle progress
Always responsive. Specials periodically that save you a few bucks. Generally a smooth and seamless process.
This dealership did far and above beyond what was expected.. Jacob and Jason in the service department were great to work with.
I have used this dealership many times to service both of our Acuras. Service advisor Josh Duty always does a great job, Professionalism at its best! Great customer service!
I had a great experience from the moment I stepped on the lot. The purchase of my vehicle was so smooth and hassle free. My salesperson, Justin, was fantastic! He was professional, kind, friendly and incredibly competent about not only my vehicle but the other brands as I was looking at as well. He followed up in a timely fashion and genuinely cared about me and my experience.
Easy to schedule service. Clean customer waiting area. Professional and courteous service staff. Provides timely feedback
Great service team. Pleasure to do business with. As always special tanks to Jacob from service advisor team.
Andersen was an excellent representative. He ensured I was brought in for service right away, clearly explained the process and expected completion time, and kept me updated throughout. He arranged a loaner vehicle during the service and made sure everything was covered under warranty. He wasn’t pushy about additional services, but was thorough in explaining any recommendations. Highly recommend this dealership for service.
Hanania Acura is the best dealership I've ever visited. Latasha, my sales person, was nothing short of AWESOME. She was professional, yet courteous and very personable. She was also very knowledgeable about the vehicle I purchased. Bashir, the finance guy, was awesome as well although I brought my own money. The sales manager and others came over, chatted with me, and congratulated me on the purchase. My experience was excellent overall. I'd certainly recommend Hanania to anyone looking for Acura's and other high end luxury brands such as Mercedes, McClaren, BMW, and others.
The sales associate was very helpful and friendly. He accommodated my 4-year old sons needs very well during the visit
The customer service representative was excellent. He satisfied each of my requests. He also proactively offered alternatives if the my request could not be taken care of immediately.
Great experience with salesman Andrew, GM Nadi and finance Ian. Listened to what I was looking for and kept in my price range. Did not try to oversell but gave me all options.
Acura of Orange Park is the best! I’m satisfied with every visit and the customer service is superb!
DO NOT DO BUSINESS HERE!!!!!!
This is the old fashioned sleazy disgusting car dealership you think of as a good reason dealerships will be a thing of the past soon. But this dealership is especially deceptive. The advertised price is completely false, misleading and does not reflect what they actually intend to sell the vehicle for.
They have Integra listed online for $32,795. After contacting and texting with the sales associate a manager got me an out the door price of $44,358 🤣🤣🤣 I’m attaching screenshots and you can see on the ad on Autotrader and on the sales sheet from the ... Read More DealerRater - Jan 5, 2026
This dealership by far is one of the worst dealerships I have bought from. Worst than duval ford, and that is saying a lot. Upon buying a vehicle I agreed to purchase a car in return for some things being fixed. The salesman Kyle let me know that I was to contact him if I ever need anything or have any issues.
Upon contacting him for the agreed issue to be fixed, he ignored me, lied to me, fabricated things I said (when I have proof) and told me things were being handled even tho that was not the case.
... Read More DealerRater - Dec 16, 2025
Anderson in service dept helped me get my car repaired easy and quickly thanks for your help!
As an Acura customer for 27 years, this was my first purchase from Acura of Orange Park. Tyler was a pleasure to work with knowledgeable, attentive, and on top of everything from start to finish. Overall, a great experience!
My service adviser Joshua was great, he addressed all my concerns very professionally and in a timely manner. Joshua is a highly knowledgeable employee and should be recognized as a true credit to the company.
My service advisor Joshua was fantastic. He kept me informed about my vehicle while being serviced. He also kept me up to date regarding my maintenance warranty as well. My appointment started on time as well.
Service was very efficient and the staff were very professional and friendly. Definitely would recommend
Best experience I have had purchasing a new car the whole crew was amazing thank you
The service department is fantastic, I know I’m in good hands when I take my car in for work.
Jacob in service was excellent on all aspects of the service - a credit to the dealership - great guy
Angel at Hanania Acura at Orange Park was amazing and made the buying process smooth. Thank you Acura for working with me and letting me purchase one of the best vehicles I've ever owned.
I want to take a moment to recognize and praise Jacob Thrift for his outstanding professionalism, patience, and the time he took to listen to my wife and me with full attentiveness.
We brought in our certified pre-owned 2022 Acura MDX due to ongoing audio disruptions from the infotainment system; at times the audio would cut out completely, and the screen would even shut off altogether. Jacob not only listened carefully to our concerns but also ensured every detail was accurately relayed to the technician, including the video we had captured showing the issue as it occurred.
This level of attention ... Read More DealerRater - Sep 17, 2025
The Dealership in general is a terrible place to do business with and should be truly skipped over. What’s even worse is the threatening behavior of the GM Nadi Malek. If you complain about this person, he will instantly go to the race card and play the victim. Nadi Malek called me 6 times within 30 seconds of leaving the dealership and left a message that was completely unprofessional. After the 6th call he was blocked and Nadi decided to try to call from a different number, again that number was blocked. Then Nadi decided texting would be a good idea ... Read More DealerRater - Sep 15, 2025
Angel was wonderful to work with helping me with the purchase of my f-150 would recommend anyone looking to buy a new car/truck to check them out!
Gave Hanania Acura Orange Park two chances, and both times were terrible. Despite having an appointment, I waited over 30 minutes before anyone helped. The waiting area is far below luxury standards, uncomfortable and neglected. When I asked about specials, the advisor said there were none, and I had to show him their own website with multiple promotions. No apology, no sense that my time mattered. By far the worst luxury dealership experience I’ve ever had. Look elsewhere if you value good service. Their service experience was worse than my experience even at other Honda dealerships. DISAPPOINTED.
Andrew at Acura in Orange Park was very helpful throughout my car shopping journey. He was very patient and diligent. He went above and beyond to make sure I had the car I wanted and even made it a very easy and stress free process. I definitely recommend Andrew and his team for anyone looking for a car because they will deliver. Customer service was outstanding.
I recently purchased this Lexus driving 4 hours for it and Andrew made sure I was able to get it best purchase I have made in a while I appreciate everything from this dealer!
My wife and I had another awesome experience and only deal with service advisor, Josh D. We recommend him for employee of the month and always appreciate the outstanding customer service he provides. We had to have our timing belt replaced and Josh was very detailed concerning the process and repairs and kept us informed as to the status of our vehicle. Without any hesitation, we only ask for Josh when bringing our 2002 RL in for service and repairs.
Youssef was fantastic. Very attentive to our wants and needs in a vehicle and willing to walk me through the process. Bought a beautiful MDX with his assistance.
Very professional. Very welcoming. Very responsive. My husband and I were looking for a particular car that was not an Acura and they happened to have one. We got a great deal and they went out of their way to make sure we were happy.
I have been coming to Acura of orange Park for many years, I purchased several cars there, but recently I have been working with service advisor Joshua Duty, he tried to charge me incorrectly for a transmission maintenance, on April 25, 2025, quoted $484.00 for that service, I realized it was an incorrect and overcharge charge on my vehicle Acura TLX 2021. I brought my concern to him during check out, and he realized he was charging me incorrectly for my previous car Acura TLX 2019. I questioned him on why my previous car was still in the system, he responded “ I have nothing to ... Read More Google - Aug 29, 2025
I recently made an appointment to see a car there. At first, I felt like I was being ignored. But then they sent us to the salesman, Andrew Risko. He was very attentive and patient with me and my family. He was very nice, as was the manager. I only recommend that they improve the service at the entrance. If you go, ask for Andrew Risko. He was very kind and patient. I recommend him. very good salesman. 👌
I leased a new Acura ZDX from this dealership last week. Sales team was top notch and got everything done in a shorty time frame. I did everything over the phone and the made it really easy. All in all was a great experience. Since getting the car the sales team has reached out to me to make sure everything was ok. A +++ service.
Customer service was amazing! Fastest service I’ve ever gotten from a dealership. They were also very attentive and really took care of me!
Jason and Jacob in the service department are my go to guys! Great service!
Our salesman and staff were very professional and friendly. Parker our salesman went out of his way to make our deal happen. We are very happy with our vehicle..
I will NEVER REFER ANYONE HERE! I have purchased 2 cars from here and 2 from Acura Jax. A total of 4 cars this last experience was similar to why I stop buying from them. Now I will say they may get you approve but it’s a lot of misleading information once the deal is finalized and they have your down payment. The over talk you like scammers and once you refer business your referral fee is with stipulations. I purchase a vehicle last week , my ex husband posted one 2 days ago. He purchase from a different sales rep but he ONKY ... Read More Google - Aug 22, 2025
This is our 3rd vehicle with Hanania Acura of Orange Park. Andrew Risko always goes above and beyond for us. He's very consistent and really tries his best to meet our needs. Even after the purchase, he still checks up on us. Ian and the general manager Nadi were extremely patient and transparent with us. Nadi gave us an amazing deal that we could not walk away from, a real “Egyptian Magician”! Thank you again for your outstanding service!!
I recently purchased a vehicle from Ron at Hanania Acura in Jacksonville Florida. After getting home there was, in my mind, a major item that did not make me feel very good about the transaction or the dealership. I emailed both Ron and his GM, Mr. Malek about my concern. Mr. Malek called me immediately from his home and had an immediate solution. This was a situation that could have gone bad but instead, their quick response and resolution made me feel very good about how they conduct their business and protect their reputation. I also work in the service ... Read More Google - Aug 17, 2025
Excellent costumer service. Great price. Angel was really knowledgeable and helpful during the buying process. Highly recommended.
Outstanding service, timely and professional.
Good service from Jacob Trrift
Outstanding!!!! Would highly recommend!!!!! From first contact, to the final purchase - absolutely amazing. Fast, and prompt communication, making for a smooth and effective transition. Ricky was amazing!!
Great customer service and service was finished promptly and by the time it was promised!
Was fantastic! Customer Service was awesome, loaner vehicle was above standard and the Service Technician went above and beyond to explain the entirety of the service. Thank you…
Tyler and the finance manager provided exceptional service and collaborated with us to secure the desired vehicle and business deal. We encountered unforeseen challenges with other sales representatives and managers, but Tyler promptly resolved these issues. We would highly recommend him for future business endeavors.
Just purchased a new vehicle from Hanania Acura. I couldn't be happier with the entire process. Angel Olsen was our sales rep and she was an absolute professional! Thanks again for making this a seamless process Angel!
Jacob is really amazing with awesome customer service!!!! Very attentive and lets you know step by step the process of your vehicle status!!!! I will be only coming here for now on!
Outstanding!!!!! Ricky made trade and new car easy. Definitely recommended!!!!!
Amazing customer service/sale, Ricky went above and beyond on everything. Highly highly highly recommend!!!’
We were looking for specific options on the MDX. Ricky was very helpful in working with us and Sales Manager for the best discounts. Would definitely recommend Ricky as a Sales Representative
After giving me what I considered the worst deal - not a crime, I moved on. But they sent scam and auto and robot calls that don't stop to my phone. The manager promised they'd stop, but now I don't need a car, wouldn't recommend this place, and they call me every day. If this sounds good to you, go for it. Yikes.
Overall experience was pleasant, not great, they do operate on a different level! For starters, they did work a deal for me but not the deal that I wanted, they gave me way less for my trade in, my credit score was way less a day ago, I have never been charged a fee for my trade in maintenance! To me it was more about the profit did the customer. The Electric vehicle that I bought was less of a model than I expected, I asked was the vehicle an A spec or a A spec base model, I was ... Read More Google - Aug 4, 2025
Great experience purchasing my car at Hanania! I especially want to thank Ricky. He went out of his way to provide a very nice experience. He is very knowledgeable and has an easy going nature that is refreshing to work with. Highly recommend working with Ricki and Hanania Acura of Orange Park
Awesome service was fast and very friendly.. definitely be back to see Shana ..
I bought a ZDX from this place and the only thing that has been good about the process is the car. The sales team messed up my paperwork, didn’t give me a charger, didn’t pay off my trade-in. Then they had the audacity to request that I give them a 5 star review once they fixed everything. Despite the sales team being incompetent, the service guys are by far the WORST. They are rude and don’t want to work. They also weren’t familiar with an EV. What a nightmare!
This dealership is absolutely TERRIBLE! The sales team is completely incompetent. The service team is rude and unwilling to work. I would list everything specifically they’ve done, but the list is too long. It’s an absolute disaster any time I interact with someone from this dealership. I, unfortunately, bought a car from these bozos but I will definitely not be returning. It’s a shame because they give a bad rep to the Hanania name.
Jacob in service is always so helpful!! I go to him for all maintenance needs!!! Thank you Acura!
I loved this car dealership! Everyone was so warm and nice! We had the most amazing lady working with us, Angel Olsen, which by the way, she was super patient and amazing. Amazing service overall!
Andrew did a fantastic job during multiple complicated issues - he’s a true professional and a asset to his company